Processes and Process Orientation: Functional View and Process Types (Part 3)

After the definition let’s look at what practical relevance all this has. For me the most important part is a shift of perspective. The functional view is mainly about the orgchart and who needs to do something, whereas the process-oriented one is about what needs to be done. Hopefully, the picture below illustrates this.

Functional vs. Process View


Also, one should note that process-orientation is about two things:

  1. The concrete knowledge about interdependencies, what needs to be done where, etc.
  2. A particular way of thinking


The above picture shows a pretty generic example, which indicates that most likely there is a set of common processes across various verticals and organizations. And indeed, if you go through various publications you see a pattern even amongst the different classifications. The consensus seems to look like this.

  • Core processes
    • Create product/service
    • Market communication
    • Optimize value for customer
  • Support processes
    • Order processing
    • Logistics and customer service
    • Ensure profitability and liquidity
    • Capacity planning
    • Staff training, motivation and retention
  • Management processes
    • Plan and implement strategy

An interesting part of looking at processes is the identification of patterns across organizations.

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