This is a bit of a follow-up to my recent post Don’t Promote for Performance .
After decades with an ever increasing focus on success, not only in commercial environments, we have all become so accustomed to it, that it feels strange to even take a step back and reconsider the approach. To be clear: I am not advocating a model where competition in and of itself is considered bad. Having seen what socialism had done to Eastern Germany, I am certainly not endorsing this or any similar model.
You may have heard the expression Pyrrhic Victory, which stems from an ancient battle (279 BC) where the winner suffered extreme losses that affected their military capabilities for years. Today it basically means that there had been too high a price for achieving a certain goal. And we see this all the time in today’s world.
Inside organizations it usually manifests as so-called “politics”, whereas I think that back-stabbing is a more suitable term in many cases. Someone tries to get something done at all costs, burning bridges along the way. This happens pretty much on all levels, and all too often people don’t even realize what they are doing. They are so focused on their target (usually because there is money for them in the game) that all “manners” are lost.
You probably had that experience, too, where someone treated you really badly, although they actually needed you in the process. This either means they are not aware of their behavior, i.e. there is total ignorance or simply a lack of self-reflection. Or they believe that by virtue of hierarchy you will have to do as they want now and also in the future.
Overall I think that such actions show unprofessional behavior. Firstly, these folks are basically advertising themselves as ruthless egomaniacs, which is becoming less and less acceptable. Secondly, as the saying goes, you always meet twice in live.
This is not to be mixed up with making an honest mistake that upsets people. Everybody does that sooner or later and I am no exception. If it happens to us, we are angry for a while and then move on. Also, in those cases people will mostly apologize once they realize what happened. For me this is simply civility and it is a vital component for an efficient (and probably also effective) way to interact socially.
The bottom line is that people who don’t treat their coworkers in a decent manner, inflict a lot of damage to the organization. If superiors then look the other way because “the numbers are ok”, they send a clear message that such behavior is actually desired. The outcome is what is called a toxic organization. Would you like to work at such a place?