Quite recently I heard a fascinating statement (Simon Sinek, again 🙂 ) about how the US Navy SEALs select people for promotion. It boils down to “trust over performance”. Allegedly, if they need to decide between someone who is a high performer that people do not really trust, and someone who is a mid to low performer that people trust, the latter wins.
The reason is the effect that someone not trusted will have on the organization. That person (and/or the promotion choice) will instill distrust with all its consequences into people. From my own experience I can only support that argument. Haven’t we all had that boss who made it clear from day one that only their own success mattered to them?
If we look at most commercial organizations, however, what is the reality there? Yes, performance is the only(!) thing that counts – and mostly it is short-term performance, which makes things even worse. It is really sad, and I have a hard time getting my head around it. Yes, in a way I am an idealist. But I think that I have been having a good-enough career to not be seen as out of touch with reality altogether. It is more that I increasingly think that corporate success happens not because of its management, but despite it.
I guess my thinking is also influenced by having had my own company while studying at university. The only thing that counted for me at the time was customer satisfaction. So, as I still like to say, after the deal is before the deal. The hit-and-run mentality sometimes seen in larger organizations is something I always thought to be, quite frankly, galactically stupid.
The good thing, though, is that things seem to starting changing gradually. Let’s support this and all have a better live. Oh, and one last thought: Why is it that senior managers, soon after having joined a new employer, bring on board people they know from before? Because they trust them.